Frequently Asked Questions

Shipping:
AUSTRALIAN shipping options:
$0- $49 purchase                         $9.95
$50-$250 purchase                      $19.95 
$250 +  purchase                         FREE shipping Australian wide

We use a courier service to give door to door delivery. You will be sent a tracking number as soon as your order is shipped. Please ensure you give a physical address not a PO box, our courier will not deliver to a PO box.
Unfortunately once the item is booked for delivery the timeframes are beyond our control. Even if the couriers have given us an expected date of arrival for your delivery there can be unforeseen delays. We endeavour to do everything we can to ensure your parcel is at your door ASAP however sometimes it is completely out of our control. Your understanding of this would be greatly appreciated! 
 
Teepee orders will be shipped within 10 business days.
Trolley orders will be shipped within 15 business days.
The time from dispatch to delivery will depend on your location. If you require further information please contact us.

International delivery- please contact us to arrange prior to purchasing.
RETURNS AND EXCHANGES

We gladly accept exchanges

  • Contact me within: 3 days of delivery
  • Ship items back at your own expense within: 7 days of delivery

We don't accept returns or cancellations

  • But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale including sample items
Conditions of return
  • Buyers are responsible for return shipping costs. Due to the length of our teepees, they will not be able to be shipped via AUS post, however we can help you book the courier. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 
Assembly:
Teepees:
  • The teepee comes with poles fitted, all you need to do is open it up and tighten the top knot.  Very quick and easy!
Wooden Trolleys:
  • Trolley will be shipped with handle unattached. An allen key will be provided as well as bolts.
  • There will be some very fine pencil markers on the trolley to guide the handle attachment.
  • Bottom of painted section on handle should be horizontal to the floor.
  • Holes for the bolts have a thread drilled into them- this means it has grooves for the bolt to screw into. DO NOT force bolt- it should easily screw into the holes just like screwing a bottle top on. 
  • Gently screw one bolt from each side ensuring they are even on both sides (use the guide lines) .
  • Screw in the second bolt on each side and then tighten all four bolts with the allen key.
  • If you have some wood glue you can always glue handle in between the wood as well to give your handle extra strength! 
  • Instructions will be provided in your package.
Custom Orders:
Yes, we do custom order teepees and trolleys if you have particular colours in mind. Please contact us to chat! We love to do custom orders!
Wholesale: 
Yes, we wholesale our wooden trolleys. Please contact us for more information.